Who we are
Our website address is: https://naturalcompanion.app.
Last updated: October 14, 2026
Personal Information Protection Officer
Eric Duchaine, for any questions or requests: info@naturalcompanion.app.
Information we collect
When you write to us: your name, email address, and the content of your message.
Purchases and courses:
payments and course accounts are managed by Payhip. We do not receive your bank card details.
Therapist directory:
the information that the therapist chooses to publish (name, approaches, languages, professional contact details).
Appointments:
the information necessary for booking an appointment between a patient and a therapist.
Your point lists: are stored on your device only.
Cookies:
according to the choices made in the consent banner.
Why we use them
To respond to your requests, provide access to the application and courses, publish the directory, enable appointment booking, and improve our services. We do not sell your personal information.
To respond to your requests, provide access to the application and courses, publish the directory, enable appointment booking, and improve our services. We do not sell your personal information.
Third-party services
Some content and services are provided by third parties who have their own policies: Payhip (payments and courses), YouTube (videos), or others.
Some content and services are provided by third parties who have their own policies: Payhip (payments and courses), YouTube (videos), or others.
Health information
The application does not provide a diagnosis. Avoid transmitting sensitive medical details via the contact form. Information exchanged during a consultation is the responsibility of the consulted therapist.
The application does not provide a diagnosis. Avoid transmitting sensitive medical details via the contact form. Information exchanged during a consultation is the responsibility of the consulted therapist.
Retention and security
We retain your information only for the time necessary for the indicated purposes, and we take reasonable measures to protect it.
We retain your information only for the time necessary for the indicated purposes, and we take reasonable measures to protect it.
Your rights
You can request access to your information, its correction or deletion, and withdraw your consent, by writing to info@naturalcompanion.app.
You can request access to your information, its correction or deletion, and withdraw your consent, by writing to info@naturalcompanion.app.
Depending on your place of residence, other rights may apply, for example under Law 25 in Quebec or the GDPR in Europe.